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Welcome to Keans.

The terms “we”, “us” and “our” refer to Keans. Keans operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with our online shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein (collectively, the “Terms”), describe your rights and responsibilities when you access or use our website, purchase our products, create an account, or otherwise interact with our Services.

Please read these Terms carefully. They contain important information regarding your legal rights, including provisions relating to warranties, limitations of liability and dispute resolution.

By visiting, interacting with, purchasing from or otherwise using our Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms or our Privacy Policy, you should not access or use our Services.

SECTION 1 — ACCESS AND ACCOUNTS

By agreeing to these Terms, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority and have given consent for any minor dependents to use the Services on devices you own, purchase or manage.

To access certain features of our Services or purchase products, you may be required to provide information including your name, email address, billing information, payment information and shipping address.

You represent and warrant that all information you provide to us is accurate, current and complete and that you have the necessary authority to provide such information.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activity occurring through your account.

You may not transfer, sell, assign or license your account to another person without our prior written permission.

SECTION 2 — OUR PRODUCTS

Keans offers razors, razor blades, replacement blade cartridges, shaving accessories and other related grooming products.

We make reasonable efforts to ensure that product descriptions, specifications, photographs, dimensions, compatibility information and other product information displayed on our website are accurate.

However, product appearance may vary slightly from photographs displayed on your device due to screen settings, manufacturing variations, packaging updates or other factors.

Product packaging, design and specifications may also be updated from time to time without materially affecting the intended function of the product.

All product descriptions and availability are subject to change without notice.

We reserve the right to modify or discontinue any product and to limit the quantities available to any person, household, geographic region or jurisdiction where permitted by applicable law.

Razor and Blade Compatibility

Where Keans identifies a razor blade, cartridge or other component as compatible with a particular razor or handle, customers are responsible for reviewing the compatibility information provided on the applicable product page before purchasing.

Unless expressly stated otherwise, products should only be used with compatible handles, cartridges or accessories.

Keans is not responsible for damage resulting from attempting to attach, modify or use a product with an incompatible device or component.

Nothing in this section limits any rights you may have under applicable consumer protection law.

SECTION 3 — SAFE USE OF RAZORS AND BLADES

Keans razors and razor blades contain sharp cutting edges and must be handled, stored and disposed of responsibly.

By purchasing or using our shaving products, you agree to follow any safety instructions provided with the product or displayed on our website.

You should:

• Handle razor blades carefully;

• Keep razors and replacement blades away from children;

• Avoid touching exposed cutting edges;

• Use products only for their intended shaving purpose;

• Replace damaged, corroded or otherwise compromised blades;

• Store blades safely when not in use; and

• Dispose of used blades responsibly and in accordance with applicable local requirements.

Do not use a razor or blade that appears damaged or defective.

Individual shaving experiences vary depending on factors including skin type, hair type, shaving technique, shaving frequency and products used before or after shaving.

If you experience significant or persistent irritation, discomfort or an adverse reaction, discontinue use of the product.

Nothing contained on the Keans website constitutes medical or dermatological advice.

SECTION 4 — ORDERS

When you place an order through Keans, you are making an offer to purchase the selected products.

We reserve the right to accept or decline an order where permitted by applicable law, including in cases involving suspected fraud, payment issues, pricing errors, product availability, quantity restrictions or suspected commercial resale.

Your order is not considered accepted until we confirm acceptance or dispatch the products, depending on the applicable purchasing process.

Payment must be successfully authorized and processed before an order can be fulfilled.

Please review your order carefully before submitting it.

Once an order has entered processing or fulfilment, we may be unable to accommodate requests to cancel or modify it.

If we cancel, modify or are unable to accept an order, we will attempt to contact you using the email address, telephone number or other contact information provided when the order was placed.

Where payment has already been collected for an order that we cancel, the applicable amount will be refunded.

Returns, exchanges and refunds are governed by our Refund Policy and any mandatory consumer rights applicable in your jurisdiction.

Unless otherwise expressly agreed by Keans, purchases through our consumer store are intended for personal or household use and not for commercial resale.

SECTION 5 — PRICES, PROMOTIONS AND BILLING

Product prices, discounts and promotional offers may change without notice.

The price charged for a product will generally be the price displayed at checkout when the order is placed, subject to correction of obvious pricing or technical errors and applicable consumer law.

Unless expressly stated otherwise, displayed prices may not include shipping, customs duties, import charges or other fees that may apply to your order.

Taxes will be displayed or included as required by applicable law.

From time to time, Keans may offer promotional discounts, bundles, coupon codes or other special offers.

Such promotions may be subject to additional conditions including:

• Start and end dates;
• Eligible products;
• Minimum purchase requirements;
• Geographic restrictions;
• Maximum redemption quantities; and
• Restrictions on combining promotions.

Where specific promotional terms conflict with these Terms, the specific promotional terms will govern the promotion.

You agree to provide current, complete and accurate billing, payment and account information.

You represent that you are authorized to use the payment method submitted for your purchase.

SECTION 6 — SHIPPING AND DELIVERY

Shipping options, estimated delivery periods and applicable shipping charges will be displayed at checkout or otherwise communicated before purchase.

Delivery dates and transit times are estimates unless expressly stated otherwise or where applicable law provides otherwise.

Delays may occur due to circumstances outside our reasonable control, including carrier delays, customs processing, weather conditions, transportation disruptions and other events.

You are responsible for providing a complete and accurate delivery address.

If a shipment cannot be delivered because incorrect or incomplete delivery information was provided, additional shipping charges may apply where permitted by law.

Risk of loss or damage transfers in accordance with applicable consumer law. Nothing in these Terms is intended to remove any statutory rights relating to delivery or risk that cannot lawfully be excluded.

SECTION 7 — RETURNS AND REFUNDS

Purchases made through Keans are subject to our Refund Policy.

Due to the personal nature of shaving products and the presence of exposed cutting surfaces, certain opened, used or unsealed products may be subject to return restrictions for hygiene and safety reasons where permitted by applicable law.

These restrictions do not affect your statutory rights regarding defective, damaged, incorrectly supplied or otherwise non-conforming products.

Customers should review our Refund Policy before making a purchase for complete information regarding:

• Return eligibility;
• Return periods;
• Opened or used products;
• Damaged or defective products;
• Incorrect products;
• Exchanges;
• Return shipping costs; and
• Refund processing.

Nothing in our Refund Policy or these Terms limits any mandatory consumer rights available under applicable law.

SECTION 8 — INTELLECTUAL PROPERTY

The Services and their content, including the Keans name, trademarks, logos, product names, product designs, text, graphics, photographs, videos, icons, website design and other materials, are owned by or licensed to Keans and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes only.

Unless expressly permitted by law or authorized by us in writing, you may not reproduce, distribute, modify, publicly display, republish, download, store, transmit, sell or commercially exploit material from the Services.

Nothing contained in these Terms grants you ownership of or a license to Keans intellectual property except for the limited right to access and use the Services in accordance with these Terms.

The names, trademarks, logos and other intellectual property of third parties appearing on our website remain the property of their respective owners.

SECTION 9 — OPTIONAL TOOLS

We may provide access to tools, applications, payment services or functionality supplied by third parties.

We may not monitor or control these third-party services.

Where permitted by law, access to such tools is provided on an “as is” and “as available” basis.

Your use of third-party tools may also be governed by the applicable provider's terms and privacy policies.

You should review those terms before using the relevant service.

We may introduce additional tools, resources or functionality in the future. Unless otherwise stated, such features form part of the Services and are subject to these Terms.

SECTION 10 — THIRD-PARTY LINKS

Our Services may contain links to websites, services or content operated by third parties.

We are not responsible for the content, accuracy, security, availability or practices of third-party websites that we do not control.

Accessing a third-party website is at your discretion.

Any purchases or transactions made directly with a third party are governed by your agreement with that third party.

Questions or complaints relating to third-party products or services should be directed to the applicable provider.

SECTION 11 — RELATIONSHIP WITH SHOPIFY

Our online store is powered by Shopify, which provides the ecommerce technology that enables us to offer our products and Services online.

However, purchases made from the Keans store are transactions between you and Keans.

Shopify is not the seller of Keans products.

Your use of certain Shopify functionality may also be subject to Shopify's applicable terms and privacy practices.

Nothing in this section excludes any responsibility that cannot lawfully be excluded.

SECTION 12 — PRIVACY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Because our store is powered by Shopify, certain personal information may also be processed by Shopify and other service providers that enable us to operate our store, process payments, prevent fraud, fulfil orders and provide customer support.

Please review our Privacy Policy for information about how personal information is collected, used, disclosed and protected and the rights that may be available to you.

SECTION 13 — REVIEWS, FEEDBACK AND USER CONTENT

If you submit reviews, comments, photographs, suggestions, ideas or other content to Keans (“Feedback”), you grant us a non-exclusive, worldwide, royalty-free, sublicensable licence to use, reproduce, modify, publish, display and distribute that Feedback for purposes including operating, improving and promoting Keans and our Services.

To the extent required by applicable law, we will obtain any additional consent necessary for particular uses.

You represent that:

1. You own or have the necessary rights to the Feedback you submit;
2. Your Feedback is accurate to the best of your knowledge;
3. Your Feedback does not violate the rights of another person; and
4. Your Feedback does not contain unlawful, abusive, defamatory, obscene or malicious content.

If you received compensation, free products or another incentive for providing a review, you must disclose this where required by law.

We reserve the right, but not the obligation, to moderate or remove Feedback that violates these Terms or applicable law.

SECTION 14 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our Services may contain typographical errors, inaccuracies or omissions relating to matters including:

• Product descriptions;
• Product compatibility;
• Prices;
• Promotions;
• Shipping charges;
• Transit times; or
• Product availability.

Where permitted by applicable law, we reserve the right to correct errors, update information or cancel affected orders.

If an order is cancelled after payment has been collected, the applicable payment will be refunded.

SECTION 15 — PROHIBITED USES

You may use our Services only for lawful purposes.

You may not use the Services to:

• Violate applicable laws or regulations;
• Infringe our intellectual property or the rights of others;
• Transmit malicious software or code;
• Attempt unauthorised access to our systems;
• Collect personal information about other users without authorisation;
• Send spam or unsolicited communications;
• Impersonate another person or organisation;
• Submit false or misleading information;
• Scrape, crawl or automatically extract information where prohibited;
• Interfere with the security or operation of our Services; or
• Engage in fraudulent or abusive activity.

We reserve the right to restrict, suspend or terminate access where we reasonably believe these Terms have been violated.

SECTION 16 — TERMINATION

We may suspend or terminate your access to some or all of the Services if you materially violate these Terms, engage in fraudulent or unlawful activity, or misuse our Services.

Termination does not affect rights or obligations that arose before termination.

Provisions that by their nature should survive termination — including intellectual property, limitations of liability, indemnification and governing law provisions — will continue to apply.

SECTION 17 — DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

We do not guarantee that access to our website will always be uninterrupted, secure or error-free.

Product performance and shaving results may vary between individuals due to factors including hair type, skin type, shaving technique and product usage.

Nothing in these Terms excludes or limits warranties, guarantees or consumer rights that cannot lawfully be excluded.

Where mandatory consumer guarantees apply, those guarantees remain unaffected.

SECTION 18 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Keans and its affiliates, directors, officers, employees, agents, contractors, licensors and service providers will not be liable for indirect, incidental, special, punitive or consequential damages arising from your use of the Services or products.

This may include loss of profits, revenue, data or other economic losses where exclusion is permitted by law.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Your statutory consumer rights remain unaffected.

SECTION 19 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Keans and its affiliates, directors, officers, employees, agents, contractors, licensors and service providers from third-party claims, losses or liabilities arising from:

1. Your material breach of these Terms;
2. Your unlawful use of the Services; or
3. Your infringement of another person's rights.

This provision does not apply to the extent a claim results from our own breach, negligence or unlawful conduct.

SECTION 20 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in full force and effect.

SECTION 21 — WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce any right under these Terms does not constitute a waiver of that right.

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies expressly incorporated by reference, constitute the agreement between you and Keans concerning your use of the Services.

Nothing in this section limits rights that cannot be waived under applicable consumer law.

SECTION 22 — ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer or assign our rights and obligations in connection with a merger, acquisition, restructuring, sale of assets or similar business transaction, subject to applicable law.

 

SECTION 24 — CHANGES TO THESE TERMS

The most current version of these Terms will be available on this page.

We may update these Terms from time to time to reflect changes to our Services, products, business practices or applicable legal requirements.

Where required by law, we will provide notice of material changes.

The date at the top of this page indicates when these Terms were last updated.

SECTION 25 — CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

Keans
Website: keans.co
Email: hello@keans.co
Registered address: ul. Marszałka Józefa Piłsudskiego 31A/15, 72-300 Gryfice, Poland.